Privacy Policy

Effective Date: 10-08-2025
Living Stones – Ramallah, Palestine

At Living Stones, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details (processed securely via our payment gateway).
Transaction Information: Records of purchases, order history, and related details.
Technical Information: IP address, browser type, device information, and browsing behavior on our website (via cookies and analytics tools).

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To provide customer support and respond to your inquiries.
To improve our website, products, and customer experience.
To send you updates, promotions, or newsletters (if you opt-in).
To comply with legal, tax, and regulatory requirements.

3. Payment Security

All online payments are processed securely through Lahza – Bank of Palestine’s payment gateway. We do not store your credit card details on our servers. Your sensitive information is encrypted and protected in accordance with international security standards.

4. Data Protection & Storage

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. Your information is stored on secure servers located in compliance with applicable laws. Access to your personal data is restricted to authorized personnel only.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

With trusted service providers (such as shipping companies or payment processors) to fulfill your orders.
When required by law, regulation, or court order.

6. Cookies & Analytics

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior, improve site functionality, and provide tailored content. You may disable cookies in your browser settings, but this could affect certain features of our website.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.

To exercise your rights, please contact us at info@livingstones.ps.

8. International Customers

Since we ship globally, your information may be processed outside your country of residence. By using our website, you consent to such processing, provided that appropriate data protection safeguards are in place.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date.